Orders are shipped weekly, Monday to Friday from 12:00 to 18:00 (CET). Orders placed on Friday night, Saturday, and Sunday will be processed on Monday. Items will be shipped within 1-2 business days.
Estimated time in transit:
Spain: 24/48 hours
Other European Union countries: 2-5 days
Countries outside the European Union: 3-10 days
Important notice for orders placed in countries outside the European Union:
Almacrazy will not be responsible for any type of customs cost that could be caused by the entrance of the package in your country if the delivery address is outside the European Union or those places with special customs (Canary Islands, Ceuta, Melilla or any other included in the EU). This amount can be fixed, a percentage or the sum of the two above, and is calculated according to the laws of each country of which we can not inform you as we lack such information.
Refunds
We understand that sometimes things don’t go as planned, and you might need to return or exchange an item. That’s why we have a straightforward and hassle-free return policy.
Time Limit for Exchanges or Returns: You have 14 days from the date of purchase to request an exchange or return.
Original Labels: The product should be in its original condition and contain all the original labels.
Unused Item: The item must not have been used, worn, or damaged.
Requesting a Return or Exchange: To request a return or exchange, please write to info@almacrazy.com with your order number and reason for the return. Our customer service team will get back to you with the necessary steps to complete the return process.
Refund period: Once we receive your returned item, we will process your refund within 3-5 business days. The refund will be issued to the original payment method.
Please note that personalized items cannot be returned.
We take pride in the quality of our products and aim to provide the best customer service. If you have any questions or concerns, please don’t hesitate to contact us.
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